Terms & Conditions


1) Introduction

Please read these terms carefully.

By using this website, you accept these terms and conditions in full. If you disagree with these terms you must not use this website.

2) Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including scraping, data mining, data extraction and data harvesting) without Mad About 3D Printing’s express written consent.

3) Restricted Access

Mad About 3D Printing reserves the right to restrict access to areas of this website or the entire website at our discretion.

Mad About 3D Printing may disable your user ID and password at our discretion, without notice or explanation.

4) Orders

To place an order, add product/s to your shopping basket then proceed to checkout. New customers can register with us or continue to checkout without registering. Existing customers may enter their login details. Once at checkout, you must confirm your delivery address, confirm your order and consent to these terms of sale. You will then be redirected to the PayPal website to authorise the payment.  You will then be redirected back to your checkout page where you place your order. We will email you confirming your order has been placed and payment have been received.

All orders are subject to availability and confirmation of the order price. Whilst we try to ensure that all details, descriptions and prices are accurate, errors may sometimes occur. If we discover an error in the price of any product you have ordered, we will inform you of this as soon as possible and give you the option or reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and implement a full refund, including any delivery costs that were charged.

We reserve the right to refuse to fill any orders that have been placed based on information on the website that may contain errors, inaccuracies or out of date information, including pricing and shipping. Occasionally we may need to cancel an order if we will be unable to deliver. A full refund, including any delivery costs, will be given as soon as possible in either of these circumstances.

Payment must be made upon submission of your order. We will be unable to process orders unless payment has been made in full.

Payments are currently only accepted through PayPal.

Prices on the website may be amended at any time but this will not affect any orders that have already been processed and accepted.

All prices displayed on this website contain VAT

A copy of these terms of sale will not be sent in relation to a specific order. We may update the version of these terms of sale on the website from time to time and we do not guarantee that the version you have agreed to will remain accessible. We recommend that you download or print and retain a copy of these terms of sale for your records.


5) Delivery

We aim to deliver orders within 5 working days, unless otherwise stated in the product description. Where we become aware that the delivery may be delayed we will notify you as soon as possible and aim to provide you with a revised date.

Delivery to some more remote parts of the UK may take a little longer than other deliveries.

Delivery prices stated are for delivery to UK addresses only. Any address not on mainland UK may incur an additional charge. Should this be the case we will contact you prior to acceptance of your order.

The first order from any customer must be delivered to the billing or confirmed PayPal address.

Multiple products from one order may be sent in different packages.

All products must be inspected as soon as is possible and we must be informed of defective or damaged goods within 7 days of the delivery date.

If you fail to take delivery of the product, provide inadequate delivery instructions or there is no-one available to accept delivery, the product may be returned to ourselves and a further delivery date arranged. You agree to meet the costs of any subsequent re-delivery.

We will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the delivery date.

Our liability for any non-delivery of products will be limited to replacing the product/s within a reasonable time.

Ownership of products passes to you upon delivery, whether delivered to you in person, with a neighbour or left in a designated safe place.

6) Cancellation and Returns

You can cancel an order for any reason up to 14 days after delivery. You must email us or complete the cancellation form to cancel the order.

If you have already received your order you must email us before returning the product/s and send them back within 14 days of sending us this email.

Returned products must be unused, in the same condition in which you received them and in their original packaging. You are responsible for the cost of the return shipping and ensuring that the products are adequately packaged.

Once the product is received by us, we will inspect it and confirm to you, by email, whether a refund is due. Refunds will be made within 14 days of us receiving the goods back and will be made through the same method as your original payment.

If products are returned without sufficient shipping costs being paid, we will reduce the amount of your refund by the amount underpaid.

Where a returned product is not received by us it will be considered lost and we will not be able to refund or replace the product unless you provide us with proof of posting containing our address as the destination.

Faulty products can be returned up to 30 days after delivery. You must email us prior to returning faulty goods (this does not include consumable items such as filaments/build plates/print surfaces).

We will not replace or refund any product that has been damaged through customer misuse or neglect.

7) General Terms

These terms of sale will be governed by and construed in accordance with English law and the courts of England and Wales will have no-exclusive jurisdiction over any dispute which may arise.

We only provide these terms of sale in English.

8) About Us

Mad About 3D Printing

Owner: Judith M Pearce

Address: 75 Sycamore Avenue, Crewe, Cheshire, CW1 4DR, England

Contact telephone number: 07718 760043

Email address: support@madabout3dprinting.co.uk

By using this website you accept our policies of use in respect of GDPR and our Terms and Conditions. These are held within our Privacy Policy and Terms & Conditions